Refund policy

We value your satisfaction and strive to deliver carefully crafted products to your space. Please review our return and exchange policy below before making your purchase.

 

1. Product Categories & Return Eligibility

1-1. Furniture, Mirrors, and Lampshades (Made-to-Order Items)

These items are custom-made upon order, based on the color or material combinations selected by the customer.

As such, they are non-refundable and non-exchangeable once production has begun.

This policy complies with international consumer protection laws, including EU Directive 2011/83/EU, Article 16(c), which exempts customized products from standard return rights.

Please double-check your order details carefully before confirming your purchase.

1-2. Home Decor & Small Accessories (Decoration Category)

These products are eligible for return or exchange under the following conditions:

• Notify us within 14 days of receiving your order.
• The item is unused, undamaged, and returned in its original condition and packaging.
• Return shipping, including any customs duties or international courier fees, must be fully paid by the customer.

Due to international logistics, return shipping costs may be significantly higher than domestic rates. Please contact us for a quote before initiating a return.

Category	Return/Exchange	Notes
Furniture / Mirror / Lighting	❌ Not Allowed	Made-to-order product
Decoration	✅ Within 14 days	Must be unused & in original condition

 

2. Important Conditions for Returns

• Original Condition & Packaging Required: Due to the delicate nature of acrylic materials, any damage incurred during poorly packed returns will void the eligibility for a refund. Returns must be packaged in the same manner as originally received to ensure safe transit.
  
  
• Mandatory Prior Approval: Customers must contact the APTONE support team prior to any return or exchange. Any items returned without prior authorization from our support team will be rejected and not eligible for refund or exchange.
  
  
• Refund Method: All refunds will be issued only to the original payment method used at checkout. Refunds to alternative methods are not permitted.
  
  
• IP Protection Clause: If it is determined that a purchase was made for the purpose of intellectual property infringement, any rights to return, cancel, or request a refund will be considered null and void. In such cases, APTONE reserves the right to take immediate legal action, including civil and criminal proceedings, to protect its intellectual property.
  
  
• Usage Disclaimer: APTONE is not responsible for any damage or injury resulting from failure to follow the care and usage guidelines provided with our products.Please ensure all usage instructions are read and followed carefully.

 

3. Process for Returns or Exchanges

1. To initiate a return or exchange, please contact us within the allowed return window. 
   
   You can reach us via: 💬 Contact page on our website
   
   
2. If your return is accepted, we’ll send you a return shipping label (if applicable) and provide instructions on how and where to send your package.
   
   
3. Once we confirm eligibility, and upon receiving and inspecting the returned item, we will proceed with the appropriate refund (excluding shipping) or an exchange.

 

4. Damaged or Defective Items

If you receive a product with an initial defect or if your item arrives damaged during shipping, please contact us promptly within 3 days of delivery.

To help us resolve the issue efficiently, please:

1. Take clear photos of the item, including damaged parts and the original packaging. 
   
2. Then, please contact us via: 💬 Contact page.

We will assist you with a replacement or a full refund, including the original shipping cost, if applicable.

 

5. Return Address & Customs

All returns must be sent to our Korea-based logistics center.

The customer is responsible for safe packaging and any applicable import/export duties or customs procedures.

The return address will be provided by the APTONE support team upon approval of your return request.

6. Refund

We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.

• If approved, you’ll be automatically refunded to your original payment method within 10 business days.
  
• Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us via Contact page.

 

7. Legal Notes

APTONE complies with consumer protection laws in all regions of operation, including:

• European Union: 14-Day Right of Withdrawal (exceptions apply for custom-made items)
  
• Taiwan: 7-Day Right of Return (customized goods excluded)
  
• Other Regions: Compliance with applicable local regulations

7-1. General Disclaimer

APTONE is not liable for any damage, injury, or product failure resulting from:

• Improper use or handling of the product
  
• Incorrect installation or assembly
  
• Exposure to unsuitable environmental conditions (e.g., extreme temperature, sunlight, humidity)
  
• Deviations in color, texture, or finish due to the handmade and material nature of the product
  
• Use of the product beyond its intended decorative indoor purpose

Customers are responsible for reviewing all care and safety instructions provided with the product.

Failure to follow these guidelines voids any eligibility for returns, refunds, or liability claims.

We reserve the right to revise this policy at any time to reflect changes in law or business operations.