We’re dedicated to offering the best shipping methods available to ensure that your order reaches you quickly and safely. Shipping rates will vary, based on the product, shipping address and total price of the merchandise in your cart.

Made-to-order Products: Our furniture, lampshade, mirror products are handcrafted, made-to-order items. Please note that production begins after the order is placed and takes approximately 2 weeks to complete. Shipping will begin once the production is finished.

Ready to ship Products: Most decor items ship within 2–3 business days. However, if an item is out of stock, additional production time may be required. In such cases, shipping may be delayed by up to 1–2 weeks.

Delivery Time: It depends on where you are. Overseas deliveries can take anywhere from 1-15 days, depending on the destination. Delivery details will be provided in your confirmation email.

If the product gets stained, use a soft cloth to wipe it down or clean it lightly with water using a mild detergent, then wipe off the moisture with a soft cloth.

Due to the nature of acrylic, applying excessive force to the product, exposing it to high temperatures, alcohol, or strong chemical cleaners can cause deformation and damage (do not use window or glass cleaner for cleaning).

For details, please check our product care and information page on our website.

We would love to hear from you!

For partnership, sourcing and selling our products, bulk purchases, collaborations, or retail proposals, you can reach us via live chat or contact form on contact page.

We are currently not accepting custom manufacturing to individual. For business, please reach our customer service specialist via live chat or email to learn more about our customization and OEM service for business.

Our products can be purchased online through the official APTONE website. For in-store purchase, please see the store locator page on our website.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please reach us via live chat or contact form with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. We’ll get back to you as soon as possible.